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We have updated our maintenance schedule for 2021!

So now you know when we perform maintenance for the coming year and when to expect (small) interruptions. Read the whole article so you know what to expect. We also added an uptime counter so you can see how we are doing.

We perform various changes and updates throughout the year and some might have some brief impact on the availability of our services. See our schedule for exact dates. This might look like a lot but that is mostly because we have chosen to note every change, even the very small ones with which we are almost certain that it would not result in any downtime.

Network changes

Typically done three times a year and can result in a few minutes downtime and reloading of the web-interface. Depending on the possible impact this is scheduled during office hours or nightly hours CET.

Infrastructure and Hypervisors

This can result in a few hours downtime twice a year depending on what changes need to be applied.

Kubernetes and cluster component

On average between one and five periods of six minute downtime per individual Nextcloud server followed by a few minutes of all services being down.

Application upgrades

Application upgrades are for example Nextcloud, Collabora, Onlyoffice but also Kopano and the Talk High Speed Backend. Two or three short downtime periods of six minutes. Occurring once every 3 months.

OS upgrades

Automaticly scheduled maintenance that runs somewhere between 01:00 and 05:00 CET, which mainly consists of rebooting servers for OS upgrades. Your instance may be down for 6 minutes as it reschedules to a different server. Occurring twice a month.

Small changes

Could in theory result in very brief downtime if something does not go according to plan. (We know stating this in this way might not help the confidence in the availability of our service but these are the facts. Most service providers choose not to mention this we’ve explicitly chosen to be open about this.) We do monitor our infrastructure completely and if something unexpected does happen we know within seconds and solve the problem or reverse the change within minutes.

Insight through our monitoring

We have published the availability of a few of our services trough external monitoring, which should give you an idea of our uptime numbers. Here's an example of one of our demo environments:

Note the seven minute downtime? That was a Nextcloud upgrade. 

24/7 access to your files

Now even if our service goes down for a bit and you need guaranteed 24/7 access to your files you can ensure this by downloading the desktop or mobile client and syncing the files to your device. (on the mobile devices it’s the “Set as available offline” option.) After any maintenance or downtime normal service will resume and any changes you made to these files will be synced into your Good Cloud.

If you have any questions please reach out.

Maintenance dates

Fourth quarter 2020

First quarter 2021